[Pager] How medical technology company Pager integrates access control for compliance and peace of mind

How medical technology company Pager integrates access control for compliance and peace of mind

 
Medical technology compliance

Pager is a private company headquartered in New York City and founded in 2014. Pager develops, markets, and operates a mobile-app-based that allows users to request board-certified doctors to a specified location. By reducing the overhead costs seen in traditional healthcare settings, the company lowers the cost of quality care for their users by a significant amount and charges a flat-fee for services.

Location: SoHo, New York 

Sqft covered: over 15,000 sft

Usage: ~ 60 KISI-enabled users

 
"With Kisi we are easily saving around $350/month in recovered work time but the peace of mind and security is priceless."
- Head of Security, Pager

Kisi's Pro Reader mounted outside Pager's office

Kisi's Pro Reader mounted outside Pager's office

Q&A

We talked to Pager's Head of Security to learn how they have adapted KISI for their office needs and space. 

 

Q: What was your reason to buy a better access system?

A: “Definitely compliance. We wanted to be able to log in and see who is here on the weekend. It gives us peace of mind to know who’s in and out.

On special occasions it allows us to off-board from a centralized location. There are different levels of data in different rooms. As such, some rooms are very restricted and only certain people have access, requiring shift clearance.

Kisi really bolsters our security stance and helps with our bi-annual risk and security assessment with large customers."

Q: How did you make a decision and why did you choose Kisi?

A: “The traditional access company we used before was a standard, local keycard system. The service was pricey and slow, but we are very tech driven.

Our CEO mentioned Kisi and when I looked into it, the operational aspect was intriguing: everything was portable, installation was fully handled, and the product was truly technology-driven.

The fact that Kisi is constantly innovating is the major “over the top factor”. This gives us the ability to add new hardware and auto-upgrade our software - which allows for added product longevity and a future-proof infrastructure when new users are on-boarded or buildings/specifications change.”

Q: Did Kisi save you money, enable something, or make you more efficient?

A: “Kisi provides me with peace of mind - the office is secure, accessible and manageable. Users don’t need to call for a code and I can just give employees a Kisi pass or app access - then they are responsible for their credentials.

The great thing is that I am able to remotely manage all access rights and comfortably know that people who should have access do, while people who don’t have access need to request it. It’s also great that at night people can’t leave the door open, and we don’t need to check a camera.”

Pager even uses Kisi Passes for secure restroom keys

Pager even uses Kisi Passes for secure restroom keys

Pager’s setup of Kisi with their doors

Looking at access control solutions, Pager faced a tough choice: Since they needed to meet corporate level compliance requirements, they were looking at mainly traditional, enterprise level systems which were bulky and seemed out of touch with their IT infrastructure.

They decided to connect the three main doors to Kisi in order to be able to track and control in real time who has access to which doors and who enters them.

What they ordered

To achieve this goal, Pager ordered:

  • (1) Kisi Pro Controller to control the doors through their central Kisi dashboard
  • (3) Kisi Pro Readers to be able to read mobile and keycard credentials

How the system was installed

To get the system up and running, Pager used a Kisi-certified, local integrator to install an electric strike at each door. The installation took approximately 6 hours (about 2 hours per door). The electric strikes were wired back to a central IT room and connected to the Kisi Pro Controller.

Using their existing PoE (Power over Ethernet) IT infrastructure, Pager decided to connect the Kisi Pro Readers via network-enabled ports. However, the Pro Readers could also have been wired for power and connected to the network via WiFi.

 

Read about the Return on Investment for Pager

pager
"With Kisi we are easily saving around $350/month in recovered work time but the peace of mind and security is priceless."
- Head of Security, Pager

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