[Bark & Co] Open Sesame Into The Future

Barkbox office happy

Bark & Co. started in 2011 as a monthly subscription service for dog lovers who wanted to treat their pups to a box of goodies every month. Since then, the company grew and branched out to offer BarkPost, BarkCam and BarkBuddy on top of their classic BarkBox. 

With a massive 20, 000 sqft office, the last thing Bark & CO wanted to worry about were their locks.

Location: Manhattan, New York 

Sqft covered: over 20, 000 sqft

Office usage: Approx. 90 KISI-enabled users


Kisi Usage

  • Ease-of-use
  • Off-hour access
  • Accident protection
  • Out-of-the-box
  • Office innovation

We talked to Morgane Chang, Efficiency Manager of Bark & Co to learn how they have adapted KISI for their office needs and space. 


Share with us about your company and your office. 

Bark & Co have been around for the past 3 years, where we began as a monthly subscription company. Throughout the three years, we have expanded our operations, office size and company strength to approximately 90 co-workers. 

Our office currently occupies two different floors in our six floor building. The setup we have right now is that all our employees have access to KISI. It’s wired on three doors - on both the business floors and the main building door. 

The setup we have right now: all our employees have access to KISI. It’s wired on three doors - on the business floors and the main building door.


Any horror stories with people getting locked out?  What was it like before Kisi?  

It’s many variations of the same story. I would get a call at 7 A.M. on a Saturday and someone would say “I’m trying to get in.”. And  I would have to call the building manager and make sure they would be let in to the building. 


What made you decide on Kisi as a solution to your problems? 

We were located in a small building in Chinatown, where the building had stricter regulations. We wanted a more reliable way for people to access the building off hours. Prior to Kisi, we tried access solutions such as keeping our doors unlocked to owning a manual lock for a while. When we were moving office, one of our founder heard about KISI, it's one of the biggest name for mobile smartphone access lock, and it was something that we needed to solve our problems. 


What are a few problems you needed to solve with KISI?

It's ease of use. Kisi is as simple as downloading an app. The Dashboard allowed us to distribute digital keys, to monitor access rights from an admin perspective so as to know who is in the space and at what time. 

Being able to remove access from people when they leave the company was a huge help, especially for managing accessibility for a large number of people and co-workers. 


What are some problems Kisi addressed that you think other spaces in your industry could be facing? 

Having the feature of creating different levels of admin - such as having super admin or management control - is really useful. 

Another feature that could solve a major pain point is being able to set timers to access rights. Before Kisi, we have our locks manually locked, so we keep the door locked and people get locked out. But with Kisi, you can set the timer  for certain days such as from 8am to 5pm to be unlocked such that people don't get locked out of the building and office. 


Do you share different types of digital keys?

We have admins where some of our team has more access. Most co-workers have the same access as everyone else, but down the line we want to limit certain access rights. Our cleaners have special access rights, where they can come in after work. 


What is your favourite feature in Kisi?

We love the simplicity of it. Every time someone uses it for the first time, everyone reacts “Oh, cool!” to it . When you hear the door opening, it’s like open sesame and it's kind of cool.

When you hear the door opening, it’s like open sesame and it’s kind of cool.
— Morgane Chang


Why would you recommend KISI and to whom?

I would say to startups. It’s very simple, the appeal of having it all in an app makes perfect sense. Startups often find themselves with employees who come at very odd hours or on the weekends, so these are situations where you really need Kisi.

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