Location: Manhattan, New York
Key usage: Approx 20 shares
Low barrier to entry
We sat down with Britton Hogge to learn how NYC Pride adapted KISI for their unique high volunteer turnover and office needs.
Let’s talk about NYC Pride's office space. How many people are you?
We are primarily a volunteer run organization with a staff of 5 people, the rest are volunteers and have day jobs.
Their access right are important because a lot of times they enter the building outside of normal business hours.
What are the few problems you were hoping to solve with a new access solution?
For a long time we relied on physical keys, obviously.
Our board is elected once a year and while some positions run for two years, most are just a single year turn, so there was a lot of people moving around. We always relied on signing a document that promised that you leave the key when you’re done, but that just started to be not intuitive. Someone would leave mid-year and there would be keys floating around everywhere.
Constantly, there were office keys floating around that we don’t have. Changing the lock got to be an expensive burden and one extra thing to keep track of that wasn’t worth the time and effort, so we started looking at automated systems or key system where we could change the code.
What made you consider KISI?
KISI was a referral from Sailthru. They were using it for 6-8 months and they really enjoyed the solution and thought it would be a really good option for us to explore.
As a non-profit, we’re pretty price-sensitive. In addition, replacing a key card or fob is not cheap and simple. We were looking for something that would allow us to give access to the space without having to manage the hardware aspect. We didn’t want to keep saying: “We need your key fob back because they are 150$ a piece”. We looked into key cards and key fobs and pin pads, but they were all really expensive and required a lot of special equipment, like programs and special cables and hardware to get what we were really wanted: a solution that allowed us to make changes to access easily.
KISI also allowed us to have insight into when people were accessing the space.
What is your favourite KISI feature?
My favorite feature by far is the shared key access - being able to delete and create keys on the fly and with any parameters I want. We have a lot of volunteers and sometimes they need to access the space on behalf of someone on the board. Instead of giving my keys for the weekend, I can just create an access key for them that works 10-2pm on Saturday and they can get in and out without trouble. That’s been super helpful for the style of work that we have here.
My second favorite feature is the fact that they were able to wire KISI into our intercom system for the building. That’s been amazing. Because the intercom is at one end of the office and our conference is at the other, someone had to always get up and run and buzz people in. Now, anyone who has access to the front door lock, can buzz people in without getting up.
Being able to scale the access management system has been really helpful. We do have keys to the front door of the building and other doors, but being able to give someone the ability to unlock just one door or both, or even adding more doors has been great.
Having a single key for multiple doors lets us take a lot of the guesswork out of sharing front door and office keys.