Operations Specialist

New York, Full-time 

Our world is turning digital at an exponential rate. Where the internet once was a place for mostly virtual products and services, we have quickly learned just how drastically our lives can be changed when physical products such as light bulbs, apartments and cars can be used and shared through online platforms. At Kisi, we’re part of this revolution everyday, letting people unlock their offices with their smartphones by bringing access security to the digital era.

Instead of treating security as a necessary burden for users, we set out to create a seamless and convenient experience. Help us on our mission to build the smartest security system existing to date and join the Kisi Krew in New York!

What you will be working on: 

  • Own Kisi’s onboarding processes and ensure the success of Kisi setups around the globe 

  • Work IoT hardware setups and perform remote diagnosis 

  • Analyze problems and suggest new strategies how Kisi can make customers more successful in the future 

  • Source, train and manage Kisi instegrators 

  • Work closely with account management and guarantee customer success in the first 60 days 

  • Collect and structure customer feedback and work together with our tech team to continuously develop and fine-tune our product

What we’ll expect from you: 

  • Experience with operations or project management and the ability to organize yourself in a fast-paced environment 

  • Bachelor’s degree and professional experience in a relevant field preferred 

  • Experience in managing vendor relationships 

  • Proactively address concerns, anticipate outcomes and automate operational processes 

  • The ability to structure and communicate technical matters efficiently with customers and across different teams

Why Kisi?

  • We are passionate about integrating the key into the digital lifestyle, and we’d love to get you excited about it as well!

  • We’re fun to work with, geeky at heart, located in Sweden and the HQ in Brooklyn, US. All our IoT devices are made in the US allowing us to provide an end-to-end security and experience.

  • Our ultimate goal is to be the first global access platform – to achieve that we believe in challenging the status quo and ourselves every day


Looking forward hearing from you!

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